Privacy Policy

Who we are

This website is operated by DH1 Bathrooms (“we”, “us”, “our”). We provide bathroom and wetroom design and installation services across Durham and the North East. If you have questions about this policy, please contact us via our contact page.

Information we collect

We may collect and process the following information:

• Contact details — name, email address, telephone number and any message you send when you request a quote or contact us through our website form.
• Project information — details about your property, bathroom requirements and preferences that you choose to share with us.
• Technical data — IP address, browser type, device information and pages visited, where analytics cookies have been accepted (see our Cookie Policy).

How we use your information

We use personal information to:

• Respond to enquiries and provide quotations
• Plan, deliver and manage bathroom installation work
• Communicate with you about your project
• Improve our website and understand how visitors use it (with consent)
• Meet legal and regulatory obligations

Legal basis for processing

Where UK data protection law applies, we rely on legitimate interests, contract performance, consent (where required — for example analytics cookies), and legal obligation as appropriate for each type of processing.

Sharing your information

We do not sell your personal data. We may share information with trusted service providers who help us operate our website or business (for example website hosting, form processing, or analytics providers where you have consented). We require such providers to protect your data and use it only for the services they provide to us.

How long we keep data

We keep enquiry and project information for as long as needed to deal with your request, deliver our services, and for a reasonable period afterwards for record-keeping, warranties and legal purposes. Analytics data is retained according to the relevant provider’s policies.

Your rights

Depending on applicable law, you may have rights to access, correct, erase, restrict or object to processing of your personal data, and to data portability. You may also withdraw consent where processing is based on consent. To exercise your rights, contact us via the contact page.

Security

We take reasonable steps to protect personal information from unauthorised access, loss or misuse. No method of transmission over the internet is completely secure.

Links to other websites

Our website may link to third-party sites (for example review platforms). We are not responsible for their privacy practices and encourage you to read their policies.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top of this page will change when we do.